KazaVPN Support
Search the guides, or write to our team if you have KazaVPN Premium or KazaVPN Family.
Find your answer in the guides
Getting started
Install KazaVPN on your phone, computer or browser, then connect.
Connection and speed
Fix a connection that fails or feels slow.
Account and billing
Your plan, payments, refunds and devices.
Privacy and security
What we keep about you, and how to check a download.
Checking…Service status
Talk to our team
KazaVPN Premium and KazaVPN Family members hear back from a person within 24 hours, every day.
Support from our team comes with KazaVPN Premium
Sign in with your KazaVPN Premium or KazaVPN Family account to write to us. The guides above answer most questions.
Support from our team comes with KazaVPN Premium
Your account is on KazaVPN Free. The guides above answer most questions, and KazaVPN Premium adds a person on our team.
We have your message
Found a security issue?
Anyone can report one, with or without an account.
Questions about support
Can I write in my own language?
Yes. Our team answers in English for now, and you are welcome to write in the language you know best.
I use KazaVPN Free. Where do I get help?
The help centre has guides for installing, connecting, your account and your privacy. A person on our team comes with KazaVPN Premium and KazaVPN Family.
Where does your answer arrive?
By email, at the address on your account, and on this page under Your messages. If your account has no email address, you read our answers here.