Delete your account
Deleting your account removes access to it at once; this page lists what goes and what remains afterward.
On this page
How to delete it
Sign in to your account on this site.
Open the Delete account section at the bottom of that page.
Type your password and choose Delete my account. Your account is removed immediately.
If you sign in with an account number, type the number there instead of a password.
If you cannot sign in
Choose Forgot your password on the account page. If a reset link arrives, use it to choose a new password, then sign in and delete your account.
If you sign in with an account number and have lost it, choose Lost your account number on the account page. A new number can only reach you through an email you added and confirmed; without one, the account cannot be recovered.
If you can no longer access the email address on the account, write to support@kazavpn.com. Tell us that you need help with an account deletion request.
What goes
- Your account and the address you sign in with.
- If you sign in with an account number: that number, and the email you added to get back in, if you added one.
- Your registered devices are removed from your account.
- Your membership record with KazaVPN is removed. If you had a paid plan, closing it with our payment provider may take longer.
- The record of which emails we sent you.
What stays
- A short record of the account and what was done to it, this deletion included. It holds the account's identifier and never your address, and it ages out after 365 days.
- Encrypted backups may still contain your account until they expire, at most 30 days.
- If you had a paid plan, its payment reference stays until our payment provider confirms that the membership is closed.
- Records of past payments that our payment provider must retain under tax law. The provider keeps them under its legal obligations, and we cannot delete them from its records.
- Anything you wrote to us, which stays in our support inbox with whatever you put in it. Ask us to delete it and it goes.
- Our mail provider's own delivery records of the emails we sent you, this last one included. They are its records, kept for as long as its own policy says; our privacy policy lists everyone who handles data for us.
- A mark that the address you signed up with has had its free trial, so that deleting an account does not buy a second one. It is made with a key kept apart from our records, so it cannot be turned back into your address, and it holds nothing else. It stays until we decide a limit.
Time you have already paid for is not refunded automatically. Write to support@kazavpn.com first if you want to ask about a refund.
Questions about deleting
Can I undo it?
No. Your account is removed as soon as you confirm, so be sure first. You can make a new account whenever you like.
Does removing the app delete my account?
No. Removing the app leaves your account and your plan as they are. To delete the account, follow the steps on this page.
Does deleting my account end my plan?
Yes, your membership goes with the account. If you had a paid plan, closing it with our payment provider may take longer.
Will I get a refund?
Not automatically. To ask about a refund, write to support@kazavpn.com before you delete your account.